For the most up to date warranty information please call 877-217-9170
Explanation of Warranties
1 Year Classic Warranty Explained
| VALUE ADDED WARRANTY & SERVICES |
IQ3 BACKS |
XF BODY |
LEAF SHUTTER LENSES |
FOCAL PLANE LENSES |
| WARRANTY PERIOD |
1 Year |
1 Year |
1 Year |
3 Years |
FREE REPAIR OF
MANUFACTURING DEFECTS |
Yes |
Yes |
Yes |
Yes |
| SHUTTER ACTUATIONS COVERED |
Unlimited |
100,000 |
100,000 |
Unlimited |
PRODUCT DEFECT WITHIN
1ST MONTH |
New Product |
New Product |
New Product |
New Product |
| FREE LOAN UNIT DURING REPAIR |
No |
No |
No |
No |
| FREE CAMERA PLATFORM EXCHANGE |
No |
– |
– |
– |
| 24/7 ONLINE SUPPORT FORUM & ACCESS TO KNOWLEDGE BASE ARTICLES |
Yes |
Yes |
Yes |
Yes |
Value-Added Warranty Explained
| Value Added Warranty & Services |
IQ4 Backs |
XF Body |
Leaf Shutter Lenses |
Focal Plane Lenses |
| Warranty Period |
5 Years |
5 Years |
5 Years |
5 Years |
Free Repair of
Manufacturing Defects |
Yes |
Yes |
Yes |
Yes |
| Shutter Actuations Covered |
Unlimited |
250,000 |
250,000 |
Unlimited |
Product Defect within
1st Month |
New Product |
New Product |
New Product |
New Product |
| Free Loan Unit During Repair |
Yes |
Yes |
Yes |
Yes |
| Free Camera Platform Exchange |
Yes |
– |
– |
– |
| 24/7 Online Support Forum & Access to Knowledge Base Articles |
Yes |
Yes |
Yes |
Yes |
NOTE: Induvidually purchased camera bodies and lenses are warranted as IQ 1 outline.
What Comes in Each Box
Below are descriptions and images of what comes in each case. Below are the classic cases – the left image shows a system with camera body and Schneider Kreuznach 80mm LS Lens, and the right is back-only case.
Classic Case Photos
Unpacked
What’s included with the 1 Year Classic Warranty Phase One IQ1-3 Series digital back:
- Hähnel Twin Pro Charger with International Power Supply and Car Charger
- 1 Digital Back Battery
- Capture One DB Software CD
- Firewire 800 Cable
- USB3 Cable (IQ-Series Only)
- CCD Cleaning Kit
- Getting Started Box With:
- 645DF+/ IQ1 Quick Guide
- USB Key with Documentation
- Gray Card and Warranty Papers
- Lens and LCD Microfiber Cleaning Cloth
The full system comes with addition of:
- Phase One 645 DF camera body
- Schneider Kreuznach 80mm, f2.8 LS lens
- 1x Li-Ion Battery
- Charger
The Value Added suitcase is a weather and waterproof suitcase with inline wheels and a telescoping handle.
The case is made from a high performance material, and it has press & pull latches and automatic pressure release valve.
It will meet most carry-on regulations on international airplanes.
The case measures: 551 x 358 x 226mm
Value Added Case Photos
Value Added Case – Open (Left is Full System, Right is Back Only)
Unpacked
What’s included with the Value Added Phase One IQ4 Series digital back:
- IQ Series digital back and 8GB CF card
- Capture One Pro Software
- Firewire 800 cable
- USB3 Cable (IQ-Series Only)
- CCD Cleaning kit
- 100x100mm Lens Cast Calibration Plate
- Getting Stated Box With:
- 645DF+/ IQ Quick Guide
- USB Key with documentation
- Gray Card and Warranty Papers
- 2 Lens Wrapping Cloths with:
- Hähnel Twin Pro charger with International Power Supply and Car Charger
- 2 Digital Back Batteries
- Multiconnector Sync Cable for Connection to Technical Camera
- Accessory Box with:
- Digital Back Cover
- Lens and LCD Microfiber Cleaning Cloth.
The full system comes with addition of:
- Phase One XF Camera Body
- Schneider Kreuznach 80mm, f2.8 LS BR lens
- 2x Li-Ion Batteries for 645DF+
- Charger for XF Battery
- XF Back and Lens Cover
Upgrade of Digital Back
The box will contain:
- IQ Digital Back
- FireWire 800 Cable
- USB3 Cable
- Startbox with Warranty and Documentation
- Plus Relevant Focusing Screen (If Required)